TERMS AND CONDITIONS

Welcome to the Plantogen®, plant derived spa therapy website. Plantogen® is a registered trademark of Ollie Pippa Pty Ltd.

Please take some time to read the following conditions:.

The following terms and conditions, govern the use of this website and constitute the entire agreement between the contracting parties. By browsing the site or placing an order, you agree to be bound by the conditions listed below as amended from time to time.

If there is any uncertainty with the terms and conditions above, please contact us at info@plantogen.com before the completion of any purchase.

APPLICABLE LAW AND JURISDICTION

All purchases are subject to the laws of the Commonwealth of Australia, and where applicable the state of New South Wales. By using this site you submit to the jurisdiction of the courts of New South Wales and Australia and agree that any legal action will only be commenced in these forums.

CAPACITY TO CONTRACT

Orders can only be placed with Plantogen by persons with capacity to contract, who are over the age of either 18 or 21 as legislated in your state of residence.

REVIEW OF TERMS

These terms and conditions are subject to change from time to time without notice. Each order or transaction will be governed by the terms and conditions in force upon the date of that transaction.

COPYRIGHT

All content on this site, including text, icons, graphics, etc are the property of Ollie Pippa Pty Ltd and are protected by Australian, US and International Copyright law. No part or portion of this site may be copied, sold or used in any manner for any commercial purpose without written consent.

SHIPPING

To discuss shipping to a country not listed here please email us at info@plantogen.com. Ollie Pippa Pty Ltd is not responsible for customs duties and charges and restrictions that vary from country to country that result from the importation of certain products. The purchaser remains responsible for all charges and fees incurred.

When will my order ship?

Most orders shipped via Standard Shipping are processed and shipped in 1 - 2 business days, depending on product availability.

Most orders are delivered within 5-7 business days using Standard Ground Service.

Delivery Options

Plantogen orders are shipped and delivered on business days (Monday through Friday, excluding major holidays). Below are the shipping options available. Please select the option that best suits your delivery needs during checkout. We use both FedEx and UPS for ground and 2nd day service.

Retail Customers

Order Total

Standard Ground

2nd Day

$0.00-$35.00

$9.90

$20.00

$35.01-$100.00

$15.00

$26.00

$100.01-$120.00

$18.00

$29.00

Over $120.01

Free shipping

$29.00

Professional Wholesale Orders

Please contact your local distributor in your designated geographic area.

Order Total

Standard Ground

$0.00-$35.00

$9.90

$35.01-$150.00

$15.00

$150.01-$450.00

$18.00

Over $450.01

$25.00

For Wholesale 2nd day service please contact us via email at sales@plantogen.com or via telephone on 1-888-851-6533.

Canada

Orders shipping to Canada are processed and shipped within 1-2 business days. Please expect delivery within 14-20 business days from ship date. Please note: All orders shipping to Canada are subject to applicable duties and customs fees.

Out of Stock Items

If an item in your order is out of stock, we will notify you via e-mail within one business day.

CONFIRMATION OF ORDER

All orders placed are an offer of purchase and are subject to acceptance by Ollie Pippa Pty Ltd. If an order is not accepted a full refund will occur at the earliest possible convenience. Ollie Pippa Pty Ltd reserves the right to refuse an offer for any reason.

PAYMENT

Ollie Pippa Pty Ltd is under no obligation to ship any goods ordered until payment for those goods has been received. In the case of payment by cheque, this would mean the clearing of funds represented by the cheque. In the event of the requested goods being unavailable Ollie Pippa Pty Ltd may cancel the transaction and effect a full refund. All prices listed are exclusive of any Australian Goods and Services Tax applicable.

PURPOSE OF GOODS

Upon purchase of goods, the buyer agrees to use the products only for their intended purpose. Any other use will cause the buyer to assume full responsibility for any loss or damage arising out of their use.

ADVICE AND INFORMATION

The advice and information contained within this website is of a general nature and is not intended to constitute or replace professional advice for individual or specific conditions. While we make every effort to ensure that the information contained within this website is correct, we take no responsibility for any loss or damage arising from its use.

CONCLUSION OF TRANSACTION

The agreement for sale is concluded only when goods are handled over to the designated carrier.

RETURN AND REFUND POLICY

Plantogen® is a registered trademark of Ollie Pippa Pty Ltd. We guarantee your satisfaction with all Plantogen skin care merchandise. If you receive a damaged or defective item, we will promptly send you a replacement or issue you a full refund after you have contacted us first via email or phone and returned the damaged or defective product. You will not be charged any additional shipping or handling fees for replacement of such damaged or defective shipments.

PRIVACY POLICY

What is our Privacy policy?

We respect your online privacy. Your private details will remain just that - private. The following Privacy Statement sets out the different types of information we collect, why we collect it and what you can do if you would like to remove yourself from a mailing list or change any details we may hold. If you need to contact us to discuss any of the below, our contact details you can email us at info@plantogen.com

What information does Ollie Pippa Pty Ltd collect?

Plantogen® is a registered trademark of Ollie Pippa Pty Ltd. There are a couple of different types of information that we may collect to make your shopping and browsing experience more enjoyable.

Firstly, if you sign up as a member, we will collect your name, country of origin, and email address. If you elect to receive our newsletter, your email address will be added to our mailing list. We will only use your e-mail address for that purpose, you will not be put on the mailing lists of any third parties, and neither your email address nor your name or country will not be divulged to anyone else. We will only use these details to post to you about new developments, products, news and events. Removing yourself from the mailing list will also be easy; you can read more about this below.

Order information such as your name, billing address, delivery address, email address and phone number are collected in order to effect delivery of the products that you order, and to contact you in regard to your order if necessary.

If you elect to pay online using your credit card, your card details are not viewed by us or by any person except you, at any time during the transaction. They are encrypted and passed directly to the Bank through our security provider. We do not retain your credit card details.

Any other information you provide at the checkout, such as comments or survey responses, are used to better plan future items to add and developments for the web site.

General site traffic data is also collected for the purpose of site maintenance and improvement. This provides only generalised information about how often certain pages are viewed. This does not identify individual users, but instead helps us to understand what sorts of products our customers are interested in, and alerts us to any areas of the site that may be difficult to navigate.

What about links to other sites?

The Plantogen site will from time to time contain hyperlinks to other sites both in Australia and abroad. Ollie Pippa Pty Ltd cannot be responsible for the data protection and privacy practices of these sites. We urge users to take time to examine individual privacy policies and guidelines on other sites.

What are Cookies and what are they used for?

Cookies are electronic bits of information that move between a website and your computer. For example, on Plantogen the Cookies help our shopping system to register and remember products put in your cart. If you would rather not have cookies accepted on your computer you can usually configure your browser not to accept them you. You will however find that you cannot use some sections of the site (such as the shopping cart and members area).